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Carolyn Boyes

Communication (Collins Business Secrets)

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  • Anastasiia Kostiukhat Zitat gemachtvor 4 Jahren
    client. Most people think they listen, but, if you watch them closely, they are really simply working out what they are going to say as soon as they get an opportunity in the conversation.
    Lots of people listen with their ‘mouths’ rather than their ears. They are not really listening at all. They are simply looking for a chance to speak so they can take control of the conversation – this is called selective listening
  • npanteleevahat Zitat gemachtvor 5 Jahren
    What do I want out of this interaction? What would be a win for me?”
    “What about the other person or people? What are they likely to want? What would be a win for them?”
  • npanteleevahat Zitat gemachtvor 5 Jahren
    Here are some of the words that you can use:
    new, proven, results, safe, free, best, improved, unique, value, save
    one minu
  • npanteleevahat Zitat gemachtvor 5 Jahren
    When you use words like “imagine” and “what would it be like if…”, the listener does exactly what you ask. T
  • npanteleevahat Zitat gemachtvor 5 Jahren
    Get them on board. Ask for commitment to action. What are the next steps? Outline the next steps needed to implement the idea, or ask them to suggest a first step.
  • npanteleevahat Zitat gemachtvor 5 Jahren
    wonder Here is a simple set of questions to use if the client doesn’t seem certain about buying. Firstly ask: “What would it take to convince you to think about buying this?” Then ask: “If we could find a satisfactory solution to this, would you be willing to buy?” This let’s you know exactly what it will take to get the sale.
  • Anna Avdeevahat Zitat gemachtvor 6 Jahren
    Effective questioning combined with active listening form a fundamental set of communication skills for business.
  • Anna Avdeevahat Zitat gemachtvor 6 Jahren
    Powerful questions are generally open-ended, thought-provoking or probing. This means they can’t be answered with a simple yes or no answer.
  • Anna Avdeevahat Zitat gemachtvor 6 Jahren
    If you want to improve your communication in any business situation, then become a great questioner.
  • Anna Avdeevahat Zitat gemachtvor 6 Jahren
    Real listening is not passive. It takes focus and energy, but the pay off is much improved communication.
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