The EQ Edge

The other key aspect of this leadership style is that these leaders were driven by the past. They looked at the past to guide their future. What seemed to work before should continue to work again. This of course supports the need to be consistent—but at the cost of being unable to take advantage of new technologies, the changing economy, and the shifts in what the customer desires.

“There are some people who live in a dream world, and there are some who face reality; and then there are those who turn one into the other.”

power of empathy is that if you can grasp what another person is thinking and feeling—even if it differs wildly from your own perspective—and put your comprehension into words, the other person feels understood.3 This offsets any degree of tension that exists between the two of you and forges a strong bond of collaboration that helps you get what you want: to solve problems and create successful interpersonal relationships.