Adam Toporek

Adam is the author of Be Your Customer’s Hero (2015), as well as the founder of the popular Customers That Stick(TM) blog and co-host of the Crack the Customer Code podcast. He is the owner of CTS Service Solutions, a consultancy specializing in high-energy customer service workshops that teach organizations and frontline teams how to deliver Hero-Class(TM) customer service. His approach to customer experience focuses on practical solutions that small to medium-sized businesses and customer-facing professionals of all levels can use effectively in the real world.Adam is a third generation entrepreneur with experience in retail, wholesale, and franchising. He has an MBA from UNC Charlotte and a Certificate in Customer Experience from Arizona State University; he is also a Net Promoter Certified Associate. Adam has been recognized in both ICMI’s “#CustomerService 100” and The Huffington Post’s “Top 100 Most Social Customer Service Pros On Twitter” and has been cited or published in a variety of media, including HuffingtonPost, Entrepreneur, and Salesforce.com’s blog.