Chris Argyris

Zitate

b8453453735hat Zitat gemachtvor 2 Jahren
almost always successful at what they do, they rarely experience failure. And because they have rarely failed, they have never learned how to learn from failure. So whenever their single-loop learning strategies go wrong, they become defensive, screen out criticism, and put the “blame” on anyone and everyone but themselves. In short, their ability to learn shuts down precisely at the moment they need it the most
b8453453735hat Zitat gemachtvor 2 Jahren
Teaching people how to reason about their behavior in new and more effective ways breaks down the defenses that block learning
b8453453735hat Zitat gemachtvor 2 Jahren
I also assumed that such professional consultants would be good at learning. After all, the essence of their job is to teach others how to do things differently. I found, however, that these consultants embodied the learning dilemma. The most enthusiastic about continuous improvement in their own organizations, they were also often the biggest obstacle to its complete success
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